Support

For support inquiries, we will try to respond as quickly as possible. But please read the FAQ for the relevant app below before sending an email! Suggestions and change requests are all read and noted. However, we will not always respond to them. So, if you have questions, suggestions or problems, please write to:support@agross.at

Netmo 2

Press kit →App page →

• Netmo 2 is not visible after launchYou can force Netmo 2 to start in desktop mode by holding the Shift key while launching it.
• Resetting Netmo 2How to reset Netmo 2 and your settings, either when signing out or right when the app launches.

Focus one

App page →

• Focus one - FAQFrequently asked questions about the Focus one workflow, focus features, sync, privacy, and account.

Better Battery 2

App page →

• Clean Up Better Battery 2 (Reset Preferences)How to reset Better Battery 2's preferences via the Containers folder.
• The Real Battery Charge LevelWhy Better Battery 2 shows a different charge level than macOS, and how the real value is calculated.
• BackupsHow to import and export the Better Battery 2 database file.
• Where is Better Battery 2?Better Battery 2 is a menu bar app with no dock icon — here's how to find it and what to do if it disappears.

Netmo Classic

App page →

• Where is Netmo Classic?Netmo Classic is a menu bar app with no dock icon — here's how to find it and what to do if it disappears.
• Log in to Netmo ClassicHow to authorize Netmo Classic with your Netatmo account.
• Reset Netmo Classic (Safe Start)How to quickly resolve issues by resetting Netmo Classic to its default state.
• Netmo Classic: delete the containerA deeper reset for Netmo Classic when a Safe Start doesn't solve persistent issues.
• Connection problemsWhat to do when Netmo Classic loses its connection to the Netatmo servers.
• Authorisation failsWhat to do if Netmo Classic's authorisation fails with a NA/NA error.
• Activity monitorHow to force-quit a stuck app via the Activity Monitor.